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support

Customer Care

product and stock

Will an item be restocked?

How do I use your product?

Item Specifications and information

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payments, promos and gift vouchers

What are the payment methods?

When will I be charged?

How do I use a Promo Code?

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order issues

Defective item

Warranty

Missing Item

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technical help

Trouble with the website

Browser support

Contact customer service

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  • What is your return policy?
    Please note that we have a strictly no refund, no return and no exchange policy, except that we will provide a replacement of a faulty unit (or part thereof) purchased from us or our authorised vendors or distributors within (1) month from the date of purchase. For more info head to our Store Policies.
  • What are your payment methods
    You can make payment in the following forms: Visa Mastercard AMEX Paypal
  • Which countries do you ship to?
    Currently we offer standard shipping to the following countries: Singapore, Australia, France, Germany, Italy, New Zealand, Spain, UAE, UK & USA. We currently do not ship to other areas. If your country is not listed above and you would still like to purchase from us, do drop us an email at info@mastermark.com.sg. ​ COVID-19: Due to the reduced amount of international flights and manpower, delivery services have been delayed severely. expect up to an additional 3 weeks to a month for delivery times. We apologise for the inconvenience caused! If you need your item urgently, do reach out to us on info@mastermark.com.sg for expected delivery times and other delivery options.
  • How can I get in contact with you?
    You can reach us by phone, WhatsApp text messaging or by email! Head to our contact page for more details here.
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Need more help?

Delivery
How long does delivery take?
Delivery
Local Deliveries
Overseas Delivery
How do I track my order?
Returns & Refunds
Can I return my order?
Are exchanges allowed?
How are refunds processed?
Returns & Refunds
Order Issues
Can i amend my order after I've placed it?
Order Issues
Defective Item Received
Product Warranty
There are items missing in my order
Can I cnce my order after I've placed it?
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