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Customer Care

product and stock

Will an item be restocked?

How do I use your product?

Item Specifications and information

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payments, promos and gift vouchers

What are the payment methods?

When will I be charged?

How do I use a Promo Code?

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order issues

Defective item

Warranty

Missing Item

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technical help

Trouble with the website

Browser support

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Frequently asked questions

What is your return policy?


Please note that we have a strictly no refund, no return and no exchange policy, except that we will provide a replacement of a faulty unit (or part thereof) purchased from us or our authorised vendors or distributors within (1) month from the date of purchase. For more info head to our Store Policies.




What are your payment methods


You can make payment in the following forms:

  • Visa
  • Mastercard
  • AMEX
  • Paypal




Which countries do you ship to?


Currently we offer standard shipping to the following countries: Singapore, Australia, France, Germany, Italy, New Zealand, Spain, UAE, UK & USA. We currently do not ship to other areas. If your country is not listed above and you would still like to purchase from us, do drop us an email at info@mastermark.com.sg. COVID-19: Due to the reduced amount of international flights and manpower, delivery services have been delayed severely. expect up to an additional 3 weeks to a month for delivery times. We apologise for the inconvenience caused! If you need your item urgently, do reach out to us on info@mastermark.com.sg for expected delivery times and other delivery options.




How can I get in contact with you?


You can reach us by phone, WhatsApp text messaging or by email! Head to our contact page for more details here.





Toucan

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