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Customer Care

product and stock

Will an item be restocked?

How do I use your product?

Item Specifications and information


payments, promos and gift vouchers

What are the payment methods?

When will I be charged?

How do I use a Promo Code?


order issues

Defective item


Missing Item


technical help

Trouble with the website

Browser support

Contact customer service


  • What is your return policy?
    Please note that we have a strictly no refund, no return and no exchange policy, except that we will provide a replacement of a faulty unit (or part thereof) purchased from us or our authorised vendors or distributors within (1) month from the date of purchase. For more info head to our Store Policies.
  • What are your payment methods
    You can make payment in the following forms: Visa Mastercard AMEX Paypal
  • Which countries do you ship to?
    Currently we offer standard shipping to the following countries: Singapore, Australia, France, Germany, Italy, New Zealand, Spain, UAE, UK & USA. We currently do not ship to other areas. If your country is not listed above and you would still like to purchase from us, do drop us an email at ​ COVID-19: Due to the reduced amount of international flights and manpower, delivery services have been delayed severely. expect up to an additional 3 weeks to a month for delivery times. We apologise for the inconvenience caused! If you need your item urgently, do reach out to us on for expected delivery times and other delivery options.
  • How can I get in contact with you?
    You can reach us by phone, WhatsApp text messaging or by email! Head to our contact page for more details here.

Need more help?

How long does delivery take?
Local Deliveries
Overseas Delivery
How do I track my order?
Returns & Refunds
Can I return my order?
Are exchanges allowed?
How are refunds processed?
Returns & Refunds
Order Issues
Can i amend my order after I've placed it?
Order Issues
Defective Item Received
Product Warranty
There are items missing in my order
Can I cnce my order after I've placed it?
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